ECF Customer Satisfaction Survey
Thank you for giving us feedback on your e-filing experience with the Eastern District of Virginia District Court (EDVA). Your feedback will help us serve you better. Comments are optional but gratefully accepted. Your feedback is absolutely anonymous.
Which method of training did you use?
	Live class.
	Online quiz.
	Both.
How was your experience with the EDVA e-filing live training?
	Excellent.
	Good.
	Ok.
	Poor.
	N/A.
	Please add any additional information here:
How was your experience with the EDVA e-filing policies and procedures online quiz?
	Excellent.
	Good.
	Ok.
	Poor.
	N/A.
	Please add any additional information here:
How often, on average, do you e-file with the EDVA?
	Daily.
	Weekly.
	Monthly.
	Once or twice since training.
	Haven't e-filed with the EDVA yet.
Check all that apply.
If you are not e-filing documents with the EDVA now, what is preventing you from doing so?
	N/A.
	Lack of appropriate equipment.
	Concern over computer skills.
	Concern over making mistakes.
	Lack of training.
	No electronic cases yet.
	Other.
	If other, please specify:
If you are actively e-filing with the EDVA, how has it gone?
	N/A.
	Excellently.
	Ok.
	Poorly.
	Please add any additional information here:
Check all that apply.
What do you like best about e-filing with EDVA?
	Not having to file at the courthouse.
	Getting immediate notification of case activity.
	Having access to the case file 24/7.
	Having the ability to file 24/7.
	Serving other filing users through the CM/ECF system rather than having to serve them on paper.
	Using the computer to file.
	Other.
	If other, please specify:
Check all that apply.
What do you like least about e-filing with the EDVA?
	Having to submit courtesy copies.
	Distinguishing between paper and electronic cases.
	Having to keep track of exceptions.
	Not having excepted documents available electronically.
	Having mistakes published on the docket sheet.
	Having to use the computer to file.
	Other.
	If other, please specify:
Has the EDVA clerk's office given you the e-filing help you needed?
	Always.
	Often.
	Sometimes.
	Never.
	Please add any additional information here:
Check all that apply.
What resources have you used to help you?
	EDVA clerk's office help desk by phone.
	EDVA clerk's office trainers by phone.
	Materials on the CM/ECF page of the EDVA Internet site.
	Information sent by EDVA clerk's office staff via instant e-mail.
	Other attorneys or your own staff.
	Other.
	If other, please specify:
Check all that apply.
Which resources have been most helpful?
	EDVA clerk's office help desk by phone.
	EDVA clerk's office trainers by phone.
	Materials on the CM/ECF page of the EDVA Internet site.
	Information sent by EDVA clerk's office staff via instant e-mails.
	Other attorneys or your own staff.
	Other.
	If other, please specify. AND/OR Please add any additional information.
What else would you like to tell us about your e-filing experience with the EDVA?